Goals

 
  • Sectors of deployment, installation and maintenance on office digital printing systems, color and B&W MFP's, print equipment for low, medium and high volume production, sales support, User training and related support

 

Professional Expertise

2010 ~ present date

Stoque Technological Solutions

( Office / PSG Platinum Reseller & ASP Xerox )

Location: Belo Horizonte

1993 ~ 2010

PlanService Back Office &

PlanService Office Management( Authorizated Services Provider ASP Xerox ) 

Location: Belo Horizonte

 Tecnocoop Informatics

( Authorizated Services Provider ASP Xerox ) 

Xerox Brazil

( XCorp DMO Subsidiary )

 
  • Position: Customer Service Engineer (On Site)

 

  • Preventive and corrective maintenance on printing equipment for small / medium / high production in color and/or B&W
  • Specialization in attendance to blue-chips Clients, Government, Corporate and other relevant Customers
  • Installation and configuration of management printing systems, equipments features, supplies, users accounts and support for users, on stand-alone mode or network ( multi-users )
  • General electrical / electronics troubleshooting; analysis in analog and digital electronic circuit boards, control systems, electronic panels, electrical power supplies of low, medium and high voltage DC and AC; circuit analysis and data wiring; interpretation of block diagrams, operation tests on electronic components applied to the equipment serviced
  • General electrical / mechanical troubleshooting; analysis of mechanical and electro-mechanical systems and mechanical linkages, functional testing on mechanical and electro-mechanical components ( AC, DC and step motors, solenoids, clutches, gears, axles, pulleys, bearings, etc ); analysis of fatigue and wear of materials
  • Use of Xerox PWS ( Portable WorkStation ) for critical troubleshooting, firmware upgrade and Service Documentations use, Xerox Eureka and Xerox TechTips updates, applied to equipment serviced
  • Operational training to local users, operators and system administrators
  • Management of local inventory of parts for emergency maintenances, corrective and preventive
  • Procedures for implementing the Call Ahead reviews and advice for remote troubleshooting of defects

 

1993 - 1994

Procomp Diebold Brazil

Location: Belo Horizonte

 
  • Position: Field Maintenance Technician

 

  • Corrective maintenance and preventive in banking automation equipment
  • Services on the self-service equipment, cash operator terminals and administrative terminals
  • Services in notes dispensing equipment - Cash Dispensers
  • Services in communication and files on-line servers
  • Installation, activation and deactivation of bank agencies
  • Cabling and crimping of local logical networks (LANs)
  • Software and firmware download / upgrade
  • Critical Emergency ( 24 / 7 ) attendances for opened / broken logical networks or off-lined bank branches

 

1993

Tecnologia Bancaria

Online Banking Services

Location: Belo Horizonte

 
  • Position: Office Administrative Assistant
  • Daily control of online financial movement on Banco24Horas ATM's on the Minas Gerais provincy
  • Cash requests and money handling for supply on ATM's cash dispensers
  • Transfer of documents and the daily account deposits on check and money for associated banks
  • Pouch / fax / routines and administrative relevant procedures

 

Secondary Training Technical School

1993

COTEMIG 

Eletronics Technical State High School 

Location: Belo Horizonte

 

 
  • Position: Secondary Level Technician

 
  • Technical Training in Electronics with specialization in industrial electronics, digital electronics and telecommunications

 

Aditional Relevant Personal Information
  • Operation knowledge on advanced level of MSDOS© and Windows 95 / 98 / ME / XP / Vista / 7© operational systems and related softwares
  • Experience on connectivity and networking computing focused for installation and configuration of printing devices
  • Good appearence on customer facing, large experience on Customer Field Services area, fast assimilation for new products and series models upgrades and ease interaction for teamwork, team leaders and work mates
  • English skills to advanced level in reading, writing and conversation in intermediate level, on fast improvements process
  • Technical and Operational trainings for the equipment served, in Xerox Technical Training Centres located in Sao Paulo, Rio de Janeiro and Belo Horizonte cities
  • Training of management by Self Managing Groups and related relevant activities
  • Training for Quality and Performance Services ( Leadership Through Quality (LTQ) )
  • Willingness to change location ( City / State / Country ) on earnings and proposal offered

 

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Contact

Flavio Altero - Certified Xerox Customer Field Services Engineer PO Box 132 - Main Office
Divinopolis / Minas Gerais / Brazil Cell Phone +55 37 9961 4232

Visitantes de la Fúria

All Service Companies change decribed here were determined by the Technical Board of Xerox Brazil for the introduction of Project ASP Xerox , in 2004 year, when ended the activities of its own Technical Team, and part of the team was definitely off from technical staff. However, the occupation and the activities performed since then were always the same in all ASP Companies, and stay the same up to present date.

The ASP PlanService Back Office Ltd, later named PlanService Office Processes Management Ltd. went bankrupt in January 2010, when its Technical Team was disassembled, and others ASP Companies assumed technical services according geographic region, as determined by XBra.